Missived
For IT services firms & MSPs

Your team, clients and partners in one place

Team chat and voice, a private space per client, QBR booking and a ticket queue, at one price per person.

Feature by feature · What your stack costs · A day in Missived · Start on the Free plan.

The real Missived app: a service dashboard showing tickets waiting on me, overdue and unassigned counts, the oldest unanswered tickets, this week's created and solved numbers with median first response, and a team note. The real Missived app: a service dashboard showing tickets waiting on me, overdue and unassigned counts, the oldest unanswered tickets, this week's created and solved numbers with median first response, and a team note.
The queue at a glance. A demo workspace with made-up clients.
Feature by feature

What each tool lists, next to Missived

Every tick comes from the company's own website; the small number links the page.

Features of Missived Business and of ConnectWise PSA, Autotask PSA, HaloPSA, SuperOps, Slack, Zoom Workplace
FeatureMissivedBusinessConnectWise PSAPSAAutotask PSAPSAHaloPSAPSA & service deskSuperOpsPSA & RMMSlackTeam chatZoom WorkplaceVideo calls
Client portalAdd-on$5 per portal licence a monthIncluded9Not listedIncluded (listed as: self-service portal)3Included (listed as: Super)4Not listedNot listed
Messaging with clientsAdd-on$5 per portal licence a monthNot listedNot listedIncluded (listed as: chat)3Not listedIncluded (listed as: Slack Connect, Pro)5Not listed
Team chatIncludedNot listedNot listedNot listedNot listedIncluded5Included6
Chat shared with other companiesIncludedNot listedNot listedNot listedNot listedIncluded (listed as: Pro)5Not listed
Video meetingsIncludedNot listedNot listedNot listedNot listedIncluded (listed as: huddles)5Included13
Call recordingIncluded, on requestNot listedNot listedNot listedNot listedNot listedIncluded (listed as: cloud, Pro)13
Booking pagesIncludedNot listedNot listedNot listedNot listedNot listedIncluded (listed as: 1 page; Business for more)6
E-signaturesComing soonIncluded (listed as: on quotes, Pro)9Not listedNot listedNot listedNot listedNot listed
Tickets / help deskAdd-on$5 per agent a monthIncluded (listed as: Essentials)9Included2Included3Included (listed as: Super)4Not listedNot listed
File sharingIncludedNot listedNot listedIncluded3Included (listed as: Super)4Included5Included6
DashboardsIncludedIncluded (listed as: reporting, Essentials)9Included2Included10Included (listed as: Super)4Included (listed as: usage analytics, Pro)5Included (listed as: reporting, Pro)6
Tables you designIncludedNot listedNot listedIncluded (listed as: custom objects)3Not listedNot listedNot listed
Workflow automationIncludedIncluded9Included2Included3Included (listed as: Super)4Included (listed as: Pro)5Included6
Single sign-on (SSO)IncludedNot listedIncluded2Included10Included (listed as: technicians, Super)4Included (listed as: Business+)5Included (listed as: Business)6
Audit logIncludedNot listedNot listedIncluded10Not listedIncluded (listed as: Enterprise+)5Included (listed as: Pro)6
Encrypted at restIncludedNot listedNot listedNot listedIncluded11Included12Not listed
Lowest listed price per person a month$8.00billed yearly ($10 monthly)On request9On request2£66 per agent, billed annually (UK)3On request, per endpoint4$7.25 per user, paying annually (Pro)5$14.16 per user, billed annually (Pro)6

✓ = included, as the vendor's own site lists it— = not listed on the vendor's public site, Nov 2026Add-on = paid extraSmall print = the plan or wording the vendor lists

What your stack costs

What you pay for today, and what Missived costs

Each price is the one the company lists on its own site, billed yearly where offered.

ToolWhat it's forTheir published priceIn Missived
Slack Pro Team chat $7.25 per user a month, billed annually5 Channels, threads, DMs and voice rooms.
Zoom Pro Video calls $14.16 per user a month, billed annually6 Meetings clients join from a link.
Calendly Standard Booking $10 per seat a month, billed yearly7 A booking page per person.
ConnectWise PSA PSA Pricing on request1 Tickets by email, web form or client space. Not in the total.
Autotask PSA PSA Pricing on request2 Tickets, client spaces and team chat. Not in the total.
HaloPSA PSA and service desk £66 per agent a month, billed annually, as listed for the UK; other regions on request3 Tickets with response targets and reports. Not in the total.
SuperOps PSA and RMM Pricing on request, billed per endpoint4 Client spaces, tickets and dashboards. Not in the total.

Per person, per month

Slack Pro + Zoom Pro + Calendly Standard at their listed annual prices$31.41

Missived Business, billed annually, which does all of those jobs$8.00

Add a Client portals licence ($5 per portal licence a month, or $50 a year) for each person who works with clients in portals, and a Tickets seat ($5 per agent a month, or $50 a year) for each person who answers requests. Your clients and the people who only ask for help are free. The questions below say what Missived doesn't do.

A day in the life

A Thursday on the service desk, in Missived

Alex, service-desk lead at a 20-person MSP. A made-up day; features still being built are marked Coming soon.

  1. Dashboard and on-call

    Open tickets by client, two near their response target, and who's on call.

  2. Stand-up in a voice room

    The team drops into the desk's voice room; no meeting link needed.

  3. A client's new hire

    The client's office manager asks in their own space; it becomes a ticket.

  4. A QBR booked

    The client picks a slot on Alex's booking page; the meeting link goes out on its own.

  5. With the security vendor

    An incident is worked in a channel shared with the vendor's own workspace.

  6. A follow-up that runs itself

    A ticket solved for a key client; a workflow posts it in #accounts.

In the real app

What your desk would use

Real screenshots, in a demo workspace with made-up people.

A help-desk queue

Requests by email, a web form or the client's space, with assignment, priorities, notes clients never see and response targets.

The real Missived app: an IT services team's client-support ticket queue, with an urgent overdue MFA-reset ticket open beside the list showing its status, priority, assignee, tags and an internal note. The real Missived app: an IT services team's client-support ticket queue, with an urgent overdue MFA-reset ticket open beside the list showing its status, priority, assignee, tags and an internal note.
Tickets with notes clients never see.

A private space for each client

Messages, files and requests per client; their staff sign in with an emailed link.

The real Missived app in a demo studio, Harbor & Pine: the Clients page listing three client portals, Bayview Holdings at the Permits stage with 2 open requests and 1 overdue, the Okafor family at Building, and the Abara family not started, each with its lead, filters for lead, stage, template and tag, and an Open button. The real Missived app in a demo studio, Harbor & Pine: the Clients page listing three client portals, Bayview Holdings at the Permits stage with 2 open requests and 1 overdue, the Okafor family at Building, and the Abara family not started, each with its lead, filters for lead, stage, template and tag, and an Open button.
What's coming

Being built next

  • Send email and log calls on the client's timeline Coming soon

    Send as your own address from Missived, with email filed on the right client's timeline. Connect your firm's own phone provider (Quo first, then Dialpad and Aircall) and calls and texts with known client numbers are logged there too. Nothing unrelated is kept. Bcc and forwarded-email logging are already available.

  • Proposals and invoices in the portal Coming soon

    Connect your own Stripe, Ignition, QuickBooks or Xero account and each client sees their proposals and invoices in the portal, with one button to review and accept or to pay. Missived never handles the payment; your provider does.

  • More workflow steps and integrations Coming soon

    Workflow steps for tickets, client requests, meetings and more, plus assistant and API access. The workflow editor and core engine are available on Business today.

Our promise: we never sell or share your data or your clients' data, and there are no ads or trackers. Every workspace is encrypted at rest with its own key (encrypted on our servers, not end-to-end). The privacy promise · Security

Pricing

One price per person, instead of one per tool

Pay for your team, not for each app. Add-ons go on the same subscription.

The plan

Business

$10 per active user/mo at every size

$8.00 per active user/mo, billed yearly. Channels, calls, meetings with outside guests, Tables, dashboards, booking pages and single sign-on, with a named account rep. Client portals are the add-on beside it.

Business in full · Compare every plan

Add-on

Client portals

$5 per portal licence a month

Or $50 a year. Only the staff who work client portals need a licence; your clients are free.

Free trial: 14 days, up to 5 portal licences, once per workspace, no card.

Add-on

Tickets

$5 per agent a month

Or $50 a year. Only the staff who answer requests need a seat; people who ask for help are free.

Free trial: 14 days, up to 5 agents, once per workspace, no card.

Over 50 people, or want your own dedicated servers? Enterprise is $20 per user/mo on your own dedicated instance. Prices in US dollars, from our pricing page.

Move to Missived

Move over with the person who builds Missived

Cody West started Missived and takes these calls. Bring the tools you pay for today and we'll plan the move; clients come over by an emailed invite, no app to install.

Book a time with CodyStart free

Start on the Free plan, with no card required. Or pick a time here:

Questions

What MSPs ask

What moves into Missived?

Team chat and voice, client spaces, partner channels, tickets (the add-on), QBR booking, meetings, dashboards and workflows. Most teams can drop separate chat, video and scheduling at once.

Do I still need a PSA and an RMM?

For some of their work, yes. Missived doesn't monitor or patch endpoints, track time against agreements or bill for tickets, so keep tools for those.

What will our security questionnaire find?

Encryption at rest with a key per workspace, two-step sign-in, single sign-on and an audit log. CISA's guidance for MSPs asks for multi-factor sign-in on provider accounts;8 Security answers the rest.

Sources

Where each claim comes from

Each line is the page we read, as listed on that company's site in November 2026. Product names are their owners' trademarks; Missived isn't affiliated with any of them.

  1. ConnectWise: PSA pricing. www.connectwise.com/platform/pricing/psa, as listed on ConnectWise's site, November 2026.
  2. Datto: Autotask PSA. www.datto.com/products/autotask-psa/, as listed on Datto's site, November 2026.
  3. HaloPSA: Pricing. usehalo.com/halopsa/pricing/, as listed on HaloPSA's site, November 2026.
  4. SuperOps: Pricing for MSPs. superops.com/pricing?prod=msp, as listed on SuperOps's site, November 2026.
  5. Slack: Pricing. slack.com/pricing, as listed on Slack's site, November 2026.
  6. Zoom: Pricing. zoom.us/en/pricing, as listed on Zoom's site, November 2026.
  7. Calendly: Pricing. calendly.com/pricing, as listed on Calendly's site, November 2026.
  8. CISA: CISA joins partners to release advisory on protecting MSPs and their customers. www.cisa.gov/news-events/alerts/2022/05/11/cisa-joins-partners-release-advisory-protecting-msps-and-their, as listed on CISA's site, November 2026.
  9. ConnectWise: PSA: compare features. connectwise.com/platform/pricing/psa/compare-features, as listed on ConnectWise's site, November 2026.
  10. HaloPSA: HaloPSA. usehalo.com/halopsa/, as listed on HaloPSA's site, November 2026.
  11. SuperOps: Security. superops.com/security, as listed on SuperOps's site, November 2026.
  12. Slack: Security. slack.com/trust/security, as listed on Slack's site, November 2026.
  13. Zoom: Zoom Workplace Pro. www.zoom.com/en/products/collaboration-tools/zoom-workplace-pro/, as listed on Zoom's site, November 2026.